AI Isn’t Just for Viral Videos Anymore

AI has been getting plenty of attention for creating viral content and online gimmicks. But while the internet debates who danced on lawyer-tok and who didn’t, insurance companies are quietly using the same technology to make real decisions about real people with little to no human interaction.

How Insurance Companies Are Using AI

Just because a computer can quickly and accurately analyze data doesn’t mean it makes the right decision. Insurers now use AI to reduce workload, accelerate claims decisions, and flag anomalies that may indicate fraud.

Speed Doesn’t Always Mean Fairness

While this may seem like a good idea on the surface, using AI to help settle claims takes an already cold industry back to the ice age. It’s not uncommon for AI to misinterpret data, overlook the severity of injuries and long-term impacts, and overemphasize the bottom line over real-world situations. In short, it can unjustly deny or undervalue your claim.

What AI Gets Wrong About Injuries

For accident victims, this means decisions made on your behalf may never be thoroughly examined by a human. Your entire experience, story, and life impact may be reduced to a simple summary. AI struggles with understanding things like delayed pain, soft-tissue injuries, long-term rehab, missed work, and other subtleties, which are critical components of your recovery and claims process.

Every situation is unique, and human discussion is an essential part of the process to fully convey the breadth and nuance of your claim.

Red Flags That Your Claim May Be Automated

If your claim was denied quickly, outlined in vague terms, or handled without a real human-to-human conversation about your injuries, you may be dealing with an automated process.
Why Regulators Are Paying Attention

In fact, regulators have raised concerns that AI-driven pricing and claims decisions may unintentionally discriminate or make some individuals “uninsurable” if the processes are not closely monitored and reviewed.

Why the Human Element Still Matters

As the world begins to embrace the changes in technology for work and play, these tools must be used to improve our quality of life, not diminish it. 

A Human for the Humans

At E Eric Guirard Injury Lawyers, we still believe injuries deserve a conversation, context, and emotional consideration. When a computer gets it wrong, we’re willing to take a close look and ask the right questions to ensure your story is heard. If you fear that your claim is not receiving just consideration, give us a call to set up a free consultation.